EVERY auction has it's own Terms & Conditions.

Please always read that for every new auction before bidding. 

More info click HERE!

We can ship or deliver everything we sell. 

Payment Options include Paypal. Cash or Charge at Pickup

SHIPPING or PAYMENT Info!

Please enter at your scheduled time to avoid complication. If you arrive early please do not enter or park in the driveway until your turn.

CLICK HERE so you know what to do when you arrive!

If you are a winning bidder and auction is COMPLETE please wait for your e-mail invoice for additional instructions.

Pickup day is known before you bid and on the auction bidding page. 

Everything You Need to Know About Our Online Estate Auctions

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Before You Bid Read Here!

We appreciate our auction buyers, however, we have contracts with clients and often very tight deadlines to run a sale, schedule pickups and have a house fully cleared by a specified date. In order to best serve the estate clients we have rules that need to be followed. 

It is very important to always read and understand the Auction Details and Terms & Conditions listed on every auction page before you bid. You also check a box that you agree to our rules before you are allowed to bid so it is important to know what you have agreed to as this is your binding obligation.

 

The process runs very smooth when people follow the instructions. When you bid without understanding your obligations it causes a lot of unnecessary stress for our clients and other buyers and prevents us from operating efficiently. Although we hate to do it, if you are unable to follow the rules we can not let you bid on future auctions. As most repeat bidders have seen, the first one is a learning experience and after that it's an easy and incredibly fun process. 

TIPS for successful auctions - 

1. When you go to an auction to bid you will need to sign-up before your first bid. There is a box to type "notes to the auctioneer" (Example "my items need shipping" or "Cash Buyer" or "Tax Exempt" and other notes should always go here) There is a credit card approval needed before you can bid. A $1 authorization will show on your card that is later removed. You are not charged $1 it is simply used to verify an active card.

2. Always make sure to read the item description fully and look at ALL of the photos for a lot you are bidding on. Often useful information (names, makers, measurements) or additional items you are bidding on can not be seen from the first page or first photo. Any observed damage is noted in description or photos. 

3. THE MOST IMPORTANT RULE IS...KNOW YOUR PICKUP TIME, LOCATION AND RULES! If you are not available please have a backup plan or do not bid! We know things can happen and will do our best to work with you for any special circumstances. We can not, however, guarantee any other pickup dates or times beyond what is set up before you bid. 

4. After the auctions you will get an e-mail with instructions so please read it.  

5. All items are sold as is. We are selling items for our clients not our personal property. We are not able to place any guarantee or warranty on your purchases. We are often using information provided by the property owner which occasionally (although unintentional) they give us wrong information. We make no guarantees of accuracy. We do not allow you to cancel the purchase unless the descriptions or photos do not accurately depict condition or if we have given incorrect information in the description. 

6. Buyers Premium is 15%. Discounts for repeat buyers or cash buyers will apply when we process payments but not shown when you are bidding. The price shown when you are bidding will display as 15%

7.  NYS sales tax applies. If you are a re-seller we must have your tax exempt certificate or you will be required to pay tax. There is a box where you sign up to enter your tax exempt request and number.  It says "notes for the auctioneer" where you are registering. We are not able to adjust invoices at pickup.  IJust bring your certificate and we can set it up for future auctions.

We payout to our client immediately following the pickups and shipments, therefore, we cannot refund items or take returns for any reason.

Once you leave with your purchase the sale will be final. No Exceptions!

IMPORTANT - The authenticity is added if known. For example (silver tea set is descriptive only unless "sterling" silver, pure silver or S925 for example is stated) Don't assume gold, silver brass or other descriptor to be a guarantee of quality or value unless clearly stated as such in our description. You can inspect your items but we will not allow cancelled sales unless we have an error in our description or mistakenly listed an item. The pickups are for finalizing your purchase NOT for browsing or decision making. If you continuously revoke bids or reject items at pickup we will no longer allow you to bid. 

**IMPORTANT rule updates 2020**

Due to the repeat and high instances of missed pickups. We will no longer tolerate repeat offenders. We understand things happen but unfortunately are now unable to help people with legitimate issues because of the repeat people not following rules or showing up to get things. 

Pickups are typically

(2 days - 1 weekday 1 weekend day per week)

Tuesdays or Wednesdays 3-7pm

and Sat or Sundays 10-1pm

additional days may be added

(you will have an emailed calendar link to check for added days and times).

 

Items not picked up after 14 days will get additional fees per week for storing (5% of your total invoice per week). Items left more than 30 days without a pickup date set may mean they will be forfeited without refund. You will need to check if items are available after the 30 days but fees will be applied for delayed pickups.

Anyone booking a pickup and does not cancel or reschedule within 2 hours of your missed appointment we will be billing for our time. $20 per missed appointment.

If you need to reschedule - There is a confirmation e-mail sent when you book an appointment. Reschedule ONLY with the reschedule link in your email so it removes your old appointment time and always cancel at least 2 hours prior to your scheduled time to avoid fees. 

During peak estate sale season we do not have the ability to set individual appointments outside of our scheduled days.

If you need special days or times and are unable to make our pre-set pickup days there is a $20 convenience charge if you did not coordinate with us before you bid or win an auction. It takes some times hours out of our day to meet for individual appointments. The fees are not a penalty but are needed to cover workers time to meet on special days. We often do not make enough profit for one person's auction items to be able to provide individual appointments. 

 

Items at houses (not at our warehouse) need immediate removal and if we need to remove items when you did not make a pickup there is a charge to bring things to our warehouse or dispose of them.

Fees are as follows

$5/lot or box and

$25 fee for large items (items requiring 2 people to move)

Shipping - ALL shipping questions MUST be directed to SHIPPING@OnlineEstateAuctions.com

BE CERTAIN your account is up to date with the correct shipping address and contact info (on the bidding page where you log in) and read all the details below to understand how our shipping works. If you indicated you need shipping in the notes where you signed up OR your address is outside New York State, we assume you are in need of shipping. There is no need to contact us. 

If you are inside NYS and need shipping its a good idea to message if it was not indicated on your sign-up. 

We will ship to the address on your account - 

Do not send address and contact info unless you are changing something from your Hibid account. This avoids the possibility for mistakes and saves time for us.

If you are planning to bid on another auction we have posted please message the above address as soon as possible so we hold your items to combine shipping. If you don't need shipping combined you do not have to message us. 

We can ship or deliver all items we sell, however, we reserve the right to reject shipping if the items are not able to be shipped efficiently.  Some larger bulk items need to be removed from the houses right after a sale so we may not be able to move or store things in some cases to arrange shipping or freight pick-ups.

You are responsible for all associated fees. Fees will be calculated at the end of all bidding and we can not cancel a sale if you change your mind because of shipping/delivery cost. Unless there are special circumstances your shipping will automatically be billed with your invoice on your card you use to sign up.  We will need to send an email to get a confirmation from you that you agree to the shipping charges in cases where the charges will be (or estimated to be) over $50. If you do not reply you will not get a refund and forfeit items. We will not ship unless you approve the charges. 

Shipping or Delivery of items is a courtesy. We are not an online retail store so we do not calculate shipping before an auction. If you need estimates you can do that by using 14225  as a "ship from" location. We typically do not do shipping until the week AFTER the auction ends.  Please be patient. We must first schedule and complete pickups and clear the houses of all contents. If you need items rush shipped, for example - as a gift item, a $10 rush fee plus shipping will be billed to your card on file. We can get the items processed within 1-2 days after you request a rushed shipment. 

We will no longer ship items unless the combined purchase being shipped is at least $40 (before buyer's premium, tax and shipping costs are added). We are selling for our clients and only receive a small percentage of the final sale. It becomes impossible to ship hundreds of items (trust me we tried). When you have less than the $40 minimum. 

We can offer one of the following options if the minimum is not met. 

1. Hold items until you purchase from another auction. (up to 30 days) moving charges may apply to bring your items to a storage location.

OR

2. We will have to charge you the difference. Any items we are holding more than 30 days that do not meet the minimum requirement will need to be shipped and charged the difference or items will be forfeited and you will not receive a refund. 

 

There may be fees added to items being shipped to cover time, packaging and processing in addition to actual shipping charges if flat rate boxes do not accommodate your items. 

If your items fit in a Flat Rate USPS box we will charge a flat $25 fee per large flat rate box shipped (Media Mail shipments are $20/box shipped) and will be billed to your card on file. We will ship asap to the address on your auction account.

 

If you need to use a different address it must be changed on your account NOT sent in an e-mail or text to avoid errors.

 

FLAT RATE PRIOTIY PRICES -  $15 Small $20 Med or $25 Large  If we use other shipping boxes cost is calculated after the auction.  

If you have multiple items we combine shipping as best as possible but may still need multiple boxes.  

Media Mail is calculated after the auction and not shipped as priority unless requested.. 

All other packaging is calculated per box and usually rounded up to accommodate any extra supplies or handling. 

Other items that are too large, fragile or not able to ship USPS are shipped the best way we can work out. Any Items not shipped are forfeited and you do not get a refund. Be sure about what you are buying if you expect shipping. The cost of shipping is not negotiable and you can not cancel the sale if you decide not to pay shipping costs. 

If your items are in need of freight shipping such as large furniture items you are responsible to set up freight shipping yourself. Items in a house have a very tight window of time to get moved. If you need time to set up freight you may be paying for additional moving costs for us to relocate things to our warehouse. You are charged to your card on file at the time we move the item or it is forfeited.

 

We recommend U-SHIP or other DIY freight shipping service to check rates before buying. Failure to secure shipping means you forfeit items with no refund. 

Payment

NEW UPDATE - You will receive an invoice where you can pay online or cash at pickup. Anyone who is not coming in to get your items the first available pickup after auction close will need to be billed to your card on file or paid in full to hold items.

ANYONE using an invalid card at sign up will not be allowed to bid on future auctions until you correct the issue. Using cards without funds is NOT acceptable. 

If you are planning to pay cash in person there is a box that states that when you sign up to bid. We will notate your account as a cash buyer which holds for all future auctions unless you change that with us. If you miss a pickup after agreeing to pay cash your card will be billed and you will no longer be allowed as a cash buyer for any future auction.

If you use the box when signing up that says "notes for the auctioneer" we always get those notes directly. Texts, emails or other methods do not assume we got the request unless we confirm it.  

If your payment on file is declined you are required to put a deposit down before you can bid in the future.

 

PAYMENT can be Cash, Credit or Debit but no checks please!

 

Any attempts to reverse payments through Credit Company will be a civil matter and you will be banned permanently from any further auctions. You agree to the sale being final after you inspect and remove your item from the pickup location without exception.

 

The time to cancel a sale is prior to removing your items. We only allow cancellation when we have incorrectly labeled an item. If there is a chip for example we notate that in photos and/or descriptions. If an item says untested... it is just that as-is and untested. If you decide to not take it then you get a credit only and lose the 15% buyers premium. NO REFUNDS. Non-payment will mean you can not bid on any future auctions until resolved. We unfortunately incur costs to move the items to our warehouse and will have to re-sell at another date or we often donate left over items.

Pickups 

UPDATES - We have made changes several times to find the best pickup options for everyone's convenience...

Going Forward ...

1. You will receive an e-mail with your invoice/receipt within 24 hours of the auction close. Any instructions you need are in the e-mail. 

2. There is a link in the e-mail where you will be able to schedule when you are coming. 

3. The pickup times allow you to arrive within the hour.. (ex. if you schedule for 10am please come anytime from 10am to 11.) 

4. Early is not better! Coming early often creates back-up or we may not be ready with your items. 

5. If you know the pickup location you will still need to follow the instructions in the e-mail​

Pickup days are not optional. 

If you are buying from our warehouse you will have 14 days to pickup but you must schedule on the link sent to you. The schedule page for our warehouse will add times 7 days in advance so check back.  This applies to our warehouse sales only and the auction page will specify this. We typically do warehouse pickups on 2 days a week (1 weekday and 1 weekend Tues or Wed evening and Sat or Sun morning). During peak season we may have to make changes to work around multiple locations.

Items not picked up after 14 days will get additional fees per week for storing (5% of your total invoice per week). Items left more than 30 days without a pickup date set may mean they will be forfeited without refund. You will need to check if items are available after the 30 days but fees will be applied for delayed pickups.

Anyone booking a pickup and does not cancel or reschedule within 2 hours of your missed appointment we will be billing for our time. $20 per missed appointment.

If you need to reschedule - There is a confirmation e-mail sent when you book an appointment. Reschedule ONLY with the reschedule link in your email so it removes your old appointment time and always cancel at least 2 hours prior to your scheduled time to avoid fees. 

During peak estate sale season we do not have the ability to set individual appointments outside of our scheduled days.​

If you need special days or times and are unable to make our pre-set pickup days there is a $20 convenience charge if you did not coordinate with us before you bid or win an auction. It takes some times hours out of our day to meet for individual appointments. The fees are not a penalty but are needed to cover workers time to meet on special days. We often do not make enough profit for one person's auction items to be able to provide individual appointments. 

 

Items at houses (not at our warehouse) need immediate removal and if we need to remove items when you did not make a pickup there is a charge to bring things to our warehouse or dispose of them.

Fees are as follows

$5/lot or box and

$25 fee for large items (items requiring 2 people to move)

Full pickup address is given to winning bidders only. You will receive e-mail instructions to the address you signed up with. We are allowing you to pick the time you come but pick up days are not optional. If you need an alternate pickup arrangement you must coordinate that before bidding and before the auction ends. We will accommodate if possible. Anyone not arriving on the pickup day may be charged a $25 convenience fee for us to pay an employee to meet you on an alternate day. If any items you leave behind need to be moved after the pickup day you will be billed to your card for fees to pack, move and store or dispose of these items. 

DO NOT show up without a confirmed time. This creates backup for us and other buyers. If you arrive without an appointment or at a different time you may have to wait until all other scheduled buyers complete their pickups so ALWAYS pick a time.

DO NOT call or text to set a time unless you have won more than 10 auction lots or have very large items and need a priority pickup. People with very large items or large amount of auction lots will receive priority pickup but may need to be scheduled outside normal pickup window where possible to be sure you can have sufficient time to get all of your items together without interruption. If you plan to bid/buy large amounts you should contact us asap to set your time before scheduling is open to everyone.

We have in the past been left with unclaimed items for many months so after 30 days your items are donated or re-sold and no refund will be issued. You will not be allowed further bidding on any other auctions unless your fees owed are paid in full regardless whether or not you picked up your item.

You are required to remove ALL items as part of your lot. There is a minimum $5 fee PER LOT if you would like to leave things behind so be prepared to remove everything. Unfortunately due to the great deals you are getting it often costs us more than we make to dispose of the items people do not remove. If your items are found abandoned after you leave your card is automatically charged so do not leave anything unless we give you permission to do so.

IF YOU MISS A PICKUP OR DO NOT REMOVE ALL ITEMS YOU AGREE TO THESE CHARGES BILLED TO YOUR CARD ON FILE when you select the box that you have read our rules before bidding.

You are responsible to check that all items are accounted for before you leave with anything. We are not responsible for items you leave behind. Always check you have everything before you leave.

 

 

Arrival At Pickup Location

Please wait until we are done with the current customers before entering or moving around the house. Being early in this situation is not an advantage and we go by scheduled time NOT first come first serve. 

ALWAYS

1. Schedule a specific time to arrive (INSTRUCTIONS are sent in an e-mail with your invoice after the auction is complete ) Each auction has a different location, date and time. 

2. Bring a copy of your invoice or at least available on your phone. If you have over $200 worth of items we may require ID on credit card purchases. 

3. If you are paying cash please try to bring exact change or round up. 

4. Have a helper and any necessary moving items. You must be able to move and load your items. Also remember proper ties and straps for travel. 

5. Bring boxes, bags and paper to wrap if possible. We try to have some on hand as extra but we simply do not have enough to supply everyone. We appreciate extras if you bring them for others! 

** Due to the continued need to supply boxes etc.  WE WILL CHARGE $1 per box if you do not have your own packing supplies starting Jan 1st 2019** 

Your items will not be wrapped so you can easily identify and inspect your items. Once you confirm you are satisfied you can pack your purchases. The items are yours and you are responsible for the item once inspected so be sure to package and carry carefully. We are not responsible for breakage or damage once we show you to your purchase.  

6. Remove Everything - Partial Lots are not allowed. If you decide not to take your full lot for any reason including damaged or unwanted goods we would offer your lot, in full, to another interested buyer. If you decide to take any part of your lot you must pay the full amount- no discounts can be given and you are required to remove everything. There is a $5 minimum fee per lot for us to dispose of left over items. Larger items such as furniture will require additional fees. If you bid be prepared to remove everything.  

DO NOT Call or text to schedule, cancel or reschedule. Its good to text if you are running late The pickups are very busy so we are not usually able to answer calls or texts during this time. 

DO NOT enter before your allotted time. When you arrive please wait your turn we may be finalizing the previous pickup. New people coming in before we are ready just creates bottleneck and delays everyone. We can move you in and out more quickly when we finish with the previous customer first. 

DO NOT enter or wander in the house until we direct you to your items. Do not move beyond the entryway or checkout area until we are ready for you to go to your purchased items. If paying cash the payment needs to be made immediately at entry before loading or packing.

YOU AND YOUR HELPERS ARE NOT PERMITTED TO WANDER THROUGH THE PROPERTY! Outside of removing your items. 

Please be mindful of other people's items and do not pick up or move them. If needed we will assist you to clear space or move items. 

ANYONE whether intentional or otherwise who removes any items that are not part of your auction purchase will be billed to your card on file for the items and will be banned permanently from future bidding! YOU ARE RESPONSIBLE to know what you purchased and to verify the items you are leaving with. If you have any question we can pull up your purchase photos before you load items!