EVERY auction has it's own Terms & Conditions.
Please always read that for every new auction before bidding.
We can ship or deliver everything we sell.
Payment Options include Paypal. Cash or Charge at Pickup
Please enter at your scheduled time to avoid complication. If you arrive early please do not enter or park in the driveway until your turn.
If you are a winning bidder and auction is COMPLETE please wait for your e-mail invoice for additional instructions.
Pickup day is known before you bid and on the auction bidding page.
Everything You Need to Know About Our Online Estate Auctions
Before You Bid Read Here!
We appreciate our auction buyers, however, we have contracts with clients and often very tight deadlines to run a sale, schedule pickups and have a house fully cleared by a specified date. In order to best serve the estate clients we have rules that need to be followed.
It is very important to always read and understand the Auction Details and Terms & Conditions listed on every auction page before you bid. You also check a box that you agree to our rules before you are allowed to bid so it is important to know what you have agreed to as this is your binding obligation.
The process runs very smooth when people follow the instructions. When you bid without understanding your obligations it causes a lot of unnecessary stress for our clients and other buyers and prevents us from operating efficiently. Although we hate to do it, if you are unable to follow the rules we can not let you bid on future auctions. As most repeat bidders have seen, the first one is a learning experience and after that it's an easy and incredibly fun process.
TIPS for successful auctions -
1. When you go to an auction to bid you will need to sign-up before your first bid. There is a box to type "notes to the auctioneer" (Example "my items need shipping" or "Cash Buyer" or "Tax Exempt" and other notes should always go here) There is a credit card approval needed before you can bid. A $1 authorization will show on your card that is later removed. You are not charged $1 it is simply used to verify an active card.
2. Always make sure to read the item description fully and look at ALL of the photos for a lot you are bidding on. Often useful information (names, makers, measurements) or additional items you are bidding on can not be seen from the first page or first photo. Any observed damage is noted in description or photos.
3. THE MOST IMPORTANT RULE IS...KNOW YOUR PICKUP TIME, LOCATION AND RULES! If you are not available please have a backup plan or do not bid! We know things can happen and will do our best to work with you for any special circumstances. We can not, however, guarantee any other pickup dates or times beyond what is set up before you bid.
4. After the auctions you will get an e-mail with instructions so please read it.
5. All items are sold as is. We are selling items for our clients not our personal property. We are not able to place any guarantee or warranty on your purchases. We are often using information provided by the property owner which occasionally (although unintentional) they give us wrong information. We make no guarantees of accuracy. We do not allow you to cancel the purchase unless the descriptions or photos do not accurately depict condition or if we have given incorrect information in the description.
6. Buyers Premium is 15%. Discounts for repeat buyers or cash buyers will apply when we process payments but not shown when you are bidding. The price shown when you are bidding will display as 15%
7. NYS sales tax applies. If you are a re-seller we must have your tax exempt certificate or you will be required to pay tax. There is a box where you sign up to enter your tax exempt request and number. It says "notes for the auctioneer" where you are registering. We are not able to adjust invoices at pickup. IJust bring your certificate and we can set it up for future auctions.
We payout to our client immediately following the pickups and shipments, therefore, we cannot refund items or take returns for any reason.
Once you leave with your purchase the sale will be final. No Exceptions!
IMPORTANT - The authenticity is added if known. For example (silver tea set is descriptive only unless "sterling" silver, pure silver or S925 for example is stated) Don't assume gold, silver brass or other descriptor to be a guarantee of quality or value unless clearly stated as such in our description. You can inspect your items but we will not allow cancelled sales unless we have an error in our description or mistakenly listed an item. The pickups are for finalizing your purchase NOT for browsing or decision making. If you continuously revoke bids or reject items at pickup we will no longer allow you to bid.
**IMPORTANT rule updates 2020**
Due to the repeat and high instances of missed pickups. We will no longer tolerate repeat offenders. We understand things happen but unfortunately are now unable to help people with legitimate issues because of the repeat people not following rules or showing up to get things.
Pickups are typically
(2 days - 1 weekday 1 weekend day per week)
Tuesdays or Wednesdays 3-7pm
and Sat or Sundays 10-1pm
additional days may be added
(you will have an emailed calendar link to check for added days and times).
Items not picked up after 14 days will get additional fees per week for storing (5% of your total invoice per week). Items left more than 30 days without a pickup date set may mean they will be forfeited without refund. You will need to check if items are available after the 30 days but fees will be applied for delayed pickups.
Anyone booking a pickup and does not cancel or reschedule within 2 hours of your missed appointment we will be billing for our time. $20 per missed appointment.
If you need to reschedule - There is a confirmation e-mail sent when you book an appointment. Reschedule ONLY with the reschedule link in your email so it removes your old appointment time and always cancel at least 2 hours prior to your scheduled time to avoid fees.
During peak estate sale season we do not have the ability to set individual appointments outside of our scheduled days.
If you need special days or times and are unable to make our pre-set pickup days there is a $20 convenience charge if you did not coordinate with us before you bid or win an auction. It takes some times hours out of our day to meet for individual appointments. The fees are not a penalty but are needed to cover workers time to meet on special days. We often do not make enough profit for one person's auction items to be able to provide individual appointments.
Items at houses (not at our warehouse) need immediate removal and if we need to remove items when you did not make a pickup there is a charge to bring things to our warehouse or dispose of them.
Fees are as follows
$5/lot or box and
$25 fee for large items (items requiring 2 people to move)
Shipping - ALL shipping questions MUST be directed to SHIPPING@OnlineEstateAuctions.com
BE CERTAIN your account is up to date with the correct shipping address and contact info (on the bidding page where you log in) and read all the details below to understand how our shipping works. If you indicated you need shipping in the notes where you signed up OR your address is outside New York State, we assume you are in need of shipping. There is no need to contact us.
If you are inside NYS and need shipping its a good idea to message if it was not indicated on your sign-up.
We will ship to the address on your account -
Do not send address and contact info unless you are changing something from your Hibid account. This avoids the possibility for mistakes and saves time for us.
If you are planning to bid on another auction we have posted please message the above address as soon as possible so we hold your items to combine shipping. If you don't need shipping combined you do not have to message us.
We can ship or deliver all items we sell, however, we reserve the right to reject shipping if the items are not able to be shipped efficiently. Some larger bulk items need to be removed from the houses right after a sale so we may not be able to move or store things in some cases to arrange shipping or freight pick-ups.
You are responsible for all associated fees. Fees will be calculated at the end of all bidding and we can not cancel a sale if you change your mind because of shipping/delivery cost. Unless there are special circumstances your shipping will automatically be billed with your invoice on your card you use to sign up. We will need to send an email to get a confirmation from you that you agree to the shipping charges in cases where the charges will be (or estimated to be) over $50. If you do not reply you will not get a refund and forfeit items. We will not ship unless you approve the charges.
Shipping or Delivery of items is a courtesy. We are not an online retail store so we do not calculate shipping before an auction. If you need estimates you can do that by using 14225 as a "ship from" location. We typically do not do shipping until the week AFTER the auction ends. Please be patient. We must first schedule and complete pickups and clear the houses of all contents. If you need items rush shipped, for example - as a gift item, a $10 rush fee plus shipping will be billed to your card on file. We can get the items processed within 1-2 days after you request a rushed shipment.
We will no longer ship items unless the combined purchase being shipped is at least $40 (before buyer's premium, tax and shipping costs are added). We are selling for our clients and only receive a small percentage of the final sale. It becomes impossible to ship hundreds of items (trust me we tried). When you have less than the $40 minimum.
We can offer one of the following options if the minimum is not met.
1. Hold items until you purchase from another auction. (up to 30 days) moving charges may apply to bring your items to a storage location.
2. We will have to charge you the difference. Any items we are holding more than 30 days that do not meet the minimum requirement will need to be shipped and charged the difference or items will be forfeited and you will not receive a refund.
There may be fees added to items being shipped to cover time, packaging and processing in addition to actual shipping charges if flat rate boxes do not accommodate your items.
If your items fit in a Flat Rate USPS box we will charge a flat $25 fee per large flat rate box shipped (Media Mail shipments are $20/box shipped) and will be billed to your card on file. We will ship asap to the address on your auction account.
If you need to use a different address it must be changed on your account NOT sent in an e-mail or text to avoid errors.
FLAT RATE PRIOTIY PRICES - $15 Small $20 Med or $25 Large If we use other shipping boxes cost is calculated after the auction.
If you have multiple items we combine shipping as best as possible but may still need multiple boxes.
Media Mail is calculated after the auction and not shipped as priority unless requested..
All other packaging is calculated per box and usually rounded up to accommodate any extra supplies or handling.
Other items that are too large, fragile or not able to ship USPS are shipped the best way we can work out. Any Items not shipped are forfeited and you do not get a refund. Be sure about what you are buying if you expect shipping. The cost of shipping is not negotiable and you can not cancel the sale if you decide not to pay shipping costs.
If your items are in need of freight shipping such as large furniture items you are responsible to set up freight shipping yourself. Items in a house have a very tight window of time to get moved. If you need time to set up freight you may be paying for additional moving costs for us to relocate things to our warehouse. You are charged to your card on file at the time we move the item or it is forfeited.
We recommend U-SHIP or other DIY freight shipping service to check rates before buying. Failure to secure shipping means you forfeit items with no refund.
NEW UPDATE - You will receive an invoice where you can pay online or cash at pickup. Anyone who is not coming in to get your items the first available pickup after auction close will need to be billed to your card on file or paid in full to hold items.
ANYONE using an invalid card at sign up will not be allowed to bid on future auctions until you correct the issue. Using cards without funds is NOT acceptable.
If you are planning to pay cash in person there is a box that states that when you sign up to bid. We will notate your account as a cash buyer which holds for all future auctions unless you change that with us. If you miss a pickup after agreeing to pay cash your card will be billed and you will no longer be allowed as a cash buyer for any future auction.
If you use the box when signing up that says "notes for the auctioneer" we always get those notes directly. Texts, emails or other methods do not assume we got the request unless we confirm it.
If your payment on file is declined you are required to put a deposit down before you can bid in the future.
PAYMENT can be Cash, Credit or Debit but no checks please!
Any attempts to reverse payments through Credit Company will be a civil matter and you will be banned permanently from any further auctions. You agree to the sale being final after you inspect and remove your item from the pickup location without exception.
The time to cancel a sale is prior to removing your items. We only allow cancellation when we have incorrectly labeled an item. If there is a chip for example we notate that in photos and/or descriptions. If an item says untested... it is just that as-is and untested. If you decide to not take it then you get a credit only and lose the 15% buyers premium. NO REFUNDS. Non-payment will mean you can not bid on any future auctions until resolved. We unfortunately incur costs to move the items to our warehouse and will have to re-sell at another date or we often donate left over items.