Thanks For Booking
Your pickup is at
13415 Railroad St
Alden, NY 14004
More Pickup Instructions below the map.
A link back to this page is also sent to your
e-mail after booking!
If you are unfamiliar with our pickup and rules please review them below.
If you need to reschedule or cancel
use the confirmation e-mail
**IMPORTANT rule updates 2020**
Our rules are agreed to when you sign up to bid
in our Terms & Conditions
If you are picking up 4 or more items OR Large items such as furniture or appliances, you must arrive within 30 minutes after your scheduled appointment.
FOR 3 or fewer items (no furniture) - Please arrive anytime within 2-hours after your appointment time (EX. - If you booked for 10am please arrive between 10am - noon.
Always wait until other buyers leaves the driveway and you can pull in. Please do not come up to the house while people are loading unless we call for you.
MASKS ARE MANDATORY - this is becoming an issue again. At this point we shouldn't need to ask people to do this when entering. We do our best to bring things out but please bring one AND PUT THEM ON before you enter a location.
If you are late please wait until no other buyers are waiting and we have an opening..
Text us (716) 320-1114 if you arrive and are waiting. Include your name in the text. We will message when we are ready for you. If you have no access to texting or are waiting on a reply you can pull in the driveway if it's your turn or no one is ahead of you. Otherwise, just wait IN YOUR VEHICLE until the person ahead of you leaves.
If you arrive and others are loading, do not come up to the house or warehouse, until the person ahead of you is finished or we call you in.
IMPORTANT - Check that your invoice balance is zero, WE DO NOT TAKE CARDS or CHECKS at a pickup! Your card gets billed after the auction. If you requested to pay cash or your card did not go through you will see a balance on your statement that was emailed to you. You will need to bring cash to the pickup appointment. PLEASE put the exact change (or round up) in an envelope with your invoice or put your FULL name on the envelope. We do not bring change or count money at pickups. If you need to update your card on HIBID we can only bill the card you signed up with, A new invoice will need to be emailed to you with a link to pay and you can request that BEFORE pickup days.
There is a confirmation e-mail sent when you book an appointment. Reschedule only with the reschedule link in your email and by using the appointment app.
It is your responsibility to check you have all your items and they are correct. We can not be responsible for missing items after you leave. If you leave with another person's items and do not return them they will be billed to your card on file as per our auction rules. You can check on your phone if you have questions or we will look your items up for you.